Contact
Fastest for a stuck door: pick up the phone.
A snapped spring is a same-day job — call and a person answers, not a queue. For anything less urgent, send the details and we’ll come back with a time and a fixed price.
01632 960 391 service@kelmeroverheaddoor.exampleBefore you call
Can I still open the door if the spring is broken?
Not safely, and not with the opener. A 143 lb door with a snapped spring puts its full weight on the opener and the cables, both of which are built to move a balanced door, not lift a dead one. Forcing it bends panels and strips the opener gears. Call us and leave it closed.
Why do you replace both springs when only one broke?
A matched pair has done the same number of cycles and is the same age. When one goes, the other is close behind — usually within weeks. Replacing the pair once is cheaper than two call-outs, and it keeps the door balanced.
My opener is straining. Is the motor failing?
Almost never. An opener only moves the last few pounds of a balanced door — the spring carries the rest. A straining opener nearly always means the balance is off or a spring has weakened. We check the balance before condemning any motor.
How do I know if my door is balanced?
Pull the opener release, lift the door by hand to half-height, and let go. A balanced door stays put. If it drops or flies up, the spring turns are wrong and the door needs a tune-up before it wears out rollers, cables and the opener.