Cable and drum repair
One side has dropped, or a cable is hanging loose. We replace both cables, reseat the drums and bring the door back level.
Fixed price, VAT included
from £165
both lift cables, drums reset, door levelled
- Time on site
- About 1 hour
- Guarantee
- 2 years
A sectional door hangs on two steel cables, one each side, that run from the bottom corners up to drums on the spring shaft. As the door rises the cables wind onto the drums. If one cable slips off its drum, frays or snaps, that side of the door is no longer held and the door twists in its tracks.
Why cables fail
Most cable faults start with something else. The door came down onto a bin or a car bonnet and the cable went slack and jumped its drum. A spring broke and let the tension go all at once. Or the cable simply rusted at the bottom bracket, where rain sits, until the strands parted.
What we do
We support the door, take the tension off the springs and replace both cables, not just the failed one, so the two sides stretch and wear at the same rate. The drums are reset square on the shaft and the cable wraps are seated in their grooves, then the door is lifted and lowered by hand to check it stays level all the way.
If the door has been running crooked for a while, the rollers on the low side are often damaged too. We will show you and price them before fitting new ones.
Is it safe to use?
No. With one cable gone, the other is carrying the whole door, and a racked door can come out of its track. Keep it shut, keep the car out of the way and call us.
What customers said after the visit
-
- Door
- Double sectional
- Fault
- Snapped torsion spring
- Call to fixed
- 4.5 hours
“Spring went at seven in the morning with the car inside. I rang at eight, they were here by eleven, and I was driving to work at half twelve. The price on the phone was the price on the invoice.”
R. M., Belper
-
- Door
- Single up-and-over
- Fault
- Cable off the drum
- Call to fixed
- 6 hours
“One side of the door had dropped about a foot and I was sure it needed replacing. Kelmer put two new cables on, levelled it, and told me straight that the door has another ten years in it.”
A. P., Mickleover
-
- Door
- Single sectional
- Fault
- Opener clicking, door still
- Call to fixed
- 3 hours
“The opener had been clicking for a week. The engineer found a worn gear, fitted it on the spot and showed me the old one. Cheaper than the new motor I had been quoted elsewhere.”
J. T., Long Eaton
Other jobs we do
All services
from £245 Broken spring replacement The bang from the garage, then a door nobody can lift. We carry matched springs on every van and fit the pair the same day. 
from £129 Off-track, roller and hinge repair A door that grinds, sticks at the curve or has come out of its track. We re-seat it, true the tracks and fit quiet sealed rollers. 
from £145 Opener repair and new openers Clicking, humming, reversing for no reason or a remote that stopped working. We fix the opener you have, or fit a new one from £395. Door stuck open, or stuck shut? Ring before 2pm.
Tell us what it is doing and you get the fixed price on the phone. A van with the parts on board is with you the same day.